Support - Frequently Asked Questions

Select a Section: Avalanche MC Avalanche Enabler Config Package Builder Emulation Clients Term Proxy End-of-Life Schedule

To enable the integrated log on you must first establish a connection with your console. Once you logged in you will need to go to Tools\User Management. From here you will enable the integrated log on.

Once you have enabled this feature, select ok then log off of the console. You can now enter your log on information and domain to obtain access to the console. Upon your first successful log on to the console you will have minimal access to the console. Your AMC admin will now be able to give that user certain permissions when accessing the console.

Avalanche MC documentation >>

1. Launch the Avalanche Enabler configuration utility.

2. Click the Enabler Settings icon button. The Avalanche Update Settings dialog box appears.

3. In the Avalanche Update Settings dialog box, select the User Interaction tab.

4. Enable the Secure Settings with Password checkbox.

5. Configure the settings password.

6. Enable the Prompt for Password When Exiting Monitor checkbox.

7. Configure the exit password.

8. Select the Startup/Shutdown tab.

9. Select the Monitor and Launch Update Utility option.

10. Enable the Hide Start Menu (System Taskbar) checkbox.

11. Select the Stop Monitoring option.

12. Select the Shortcuts tab.

13. Use the Shortcuts tab to configure Avalanche Enabler shortcuts to any applications on the mobile device that users will need.

14. Click OK. The Avalanche Update Settings dialog box closes and the new configuration is saved to the host system.

15. Download the new Avalanche Enabler configuration to the mobile device.

Source: Avalanche MC User Guide, Appendix A: Common Configuration Tasks

Avalanche MC documentation >>

Yes, the Enabler Configuration Utility. Avalanche MC product download >>

You can use the WCEload utility and its switches. As an example, you can create a silent install of a cab file that is to be deployed to your device. Enter you command arguments with in the start up command. For further information regarding the WCELoad utility and its features, please refer to microsoft.com

\windows\wceload.exe /noui "\Your\Path"

Answer: Yes.  see the " Examples" directory of Package Builder

1. Create your package in Package Builder, and include the CAB file(s) as the files to install on the device.

2. In Package Builder, make your Package Type a "Support" package.

3. Select the option to "Include Post Install Script" as part of the package.

4. In the Post Install Script, include an [Execute] heading with the property "CabFiles = Yes"

1. Create your package in Package Builder, and include the files to install on the device.

2. On the file entry line in the Package Files tab, click on the "Install Drive" column, and change it to "C"

3. Click on the Install Path column and insert the complete path from root to install the file. (For example, "\Windows\Program Files\MyApplication").

Yes

To adjust the screen size with in TelnetCE you will need to adjust the font size which will in turn adjust the screen size and real-estate on the devices screen.

Emulators documentation >>

Yes you can use GPRS with Wavelink’s emulation clients. The Clients connect over IP making it possible to use GPRS.

Emulators documentation >>

1. Access the Configuration Manager.

2. Locate the Emulation > Common > Number of Sessions parameter.

3. Use the Number of Sessions dialog box to specify the maximum number of sessions.

4. Click OK.

5. Save the new configuration.

6. Close the Configuration Manager and download the new configuration to the mobile device.

Source: Emulators User Guide, Appendix B: Common Configuration Tasks

Emulators documentation >>

1. Access the Configuration Manager.

2. In Configuration Manager, locate and right-click the Scanner > Common > Scan Handler parameter. A menu list appears.

3. Click Add. The Scan Handler dialog box appears.

4. Use the Scan Handler dialog box to configure a new scan handler.

5. Click OK.

6. The new scan handler now appears beneath the Scan Handler parameter in the Configuration Manager

Source: Emulators User Guide, Appendix B: Common Configuration Tasks

Emulators documentation >>

Create a Key Macro

1. Access the Configuration Manager.

2. In the Configuration Manager, locate and right-click the Emulation > Common > Key Macro parameter. A menu list appears.

3. From the menu list, select Add. The Key Macros dialog box appears.

4. Use the Key Macros dialog box to configure the new key macro.

5. After you have configured the key macro, click OK. The new key macro now appears beneath the Key Macros parameters in the Configuration Manager.

6. Save the new configuration.

7. Close the Configuration Manager.

8. Download the new configuration to the mobile device

Source: Emulators User Guide, Appendix B: Common Configuration Tasks

Emulators documentation >>

When a client re-connects after having been idle or having otherwise terminated the session, the proxy server sends the client session information and the client continues the session as if it had never been terminated. Block-mode emulations such as 5250 and 3270, require a reconnect string. Character-mode emulation such as VT100 and VT220, do not require a reconnect string.

To best determine which re-connect string you should use, you should pick a function that is present on each screen of your host application.. To acquire the Hex values you can take a simple packet trace to obtain your hex values for the desire values.

When you enter a [string] value, you must place a % character before each hex code value. Each hex code character is represented by a two-digit number.

Example:
To send an F24 upon re-connect (EBCDIC BC before FFEF):
%00%0D%12%A0%00%00%04%00%00%03%01%01%BC%FF%EF

We are extending the End of Life Notice for Avalanche 3.x and Prior until March 31, 2010. At that time, no licenses or maintenance sales will be accepted. Please review the information below and if you have further questions, please contact your Wavelink Rep.
Please carefully review the information below and ensure that your customers are aware of these changes as well as your organization.

• Effective immediately, Wavelink will no longer release enhancements for those Avalanche versions.
• Effective March 31, 2010, Wavelink will no longer sell or renew standard annual maintenance for those Avalanche versions. For customers needing extra time to make the transition, premium maintenance may be available at an additional cost. Contact Wavelink Sales for availability and pricing.
• Effective November 1, 2010, Wavelink will end all standard support for those Avalanche versions.

We encourage your affected customers to make plans to upgrade to Avalanche SE or Avalanche MC as soon as possible to avoid any problems with this end-of-life schedule.
For those customers needing assistance upgrading or with training for the newest Avalanche platform, Wavelink offers Certified Professional Services.  Wavelink has multiple solutions to assist customers migrating from older versions of Avalanche to the latest version.  Services include onsite or remote upgrade and migration assistance, and onsite or remote product training.

For more information on the Avalanche end-of-life schedule, or to request Wavelink’s Certified Professional Services, please contact your Wavelink sales representative or e-mail sales@wavelink.com.